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PURCHASING INFORMATION When purchasing items from this web site you are entering into a leagally binding contract Browse our web site and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection your order will be processed via our secure shopping cart partners PAYPAL. We accept credit and debit card payment via paypal. Orders and payments can also be made by telephoning 01462 817330 between the hours of 9.30- 4.30pm. We are able to take your payment over the telephone using our secure credit card terminal. Upon recipt of your order we will email you confirmation and inform you of deliavry times for your order as well as informing you of any out of stock items. REFUNDS AND RETURNS We offer a no-quibble refund/replace service for any products that you consider do not meet the standards expected of us. We ask that you notify us within 7 days of any problems with your order for this and any damages. We reserve the right to not refund any postage costs should the item/s not be found to be faulty or of a substandard condition. You also have the right to cancel any order within seven days. |
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SHIPPING AND HANDELING Our current Shipping methods are via royal mail postal service and DHL couriers on 1-2 day delivary service. . |
| DELIVERY We undertake to dispatch your order within 3 working days wherever possible. We aim to have you receive your order within 5 working days with the exception of non-stock or back-ordered items (UK items only) We regret that we do not accept liability for delays by the shipping company or post office. |
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OUT OF STOCK ITEMS If an item is not in stock, we will contact you to offer an alternative. If you still require the item we will back order it for you. Out of stock items later sent, are shipped free. CONTACT DETAILS jacquie surman, 16 Western ave, Henlow, Bedfordshire, SG1616 6HA. Tel 01462 817330. The Uk law is the applicable law. |